Terms of Service

1. Introduction and Acceptance

Welcome to freshhouseclean. These Terms of Service ("Terms") govern your use of our professional cleaning services and website located at freshhouseclean.world (the "Service") operated by freshhouseclean ("us", "we", or "our"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. Our cleaning services are provided in Talisay City, Cebu, Philippines, and surrounding areas within our service radius.

2. Service Description

freshhouseclean provides professional residential and commercial cleaning services including but not limited to:

• Regular house cleaning and maintenance
• Deep cleaning and sanitization
• Post-construction cleanup
• Move-in and move-out cleaning
• Office and commercial space cleaning
• Specialized cleaning services upon request

All services are performed by trained and insured cleaning professionals using professional-grade equipment and eco-friendly cleaning products. We operate Monday through Saturday, 8:00 AM to 6:00 PM, and serve customers throughout Talisay City, Cebu, and surrounding areas.

3. User Responsibilities

To ensure the best possible cleaning service, customers agree to:

• Provide accurate information about the property and cleaning requirements
• Ensure easy access to the cleaning location at scheduled times
• Remove or secure valuable items, fragile objects, and personal documents
• Notify us of any special cleaning requirements or restrictions in advance
• Provide necessary utilities (electricity, water) for cleaning equipment
• Treat our cleaning staff with respect and professionalism
• Report any concerns or issues within 24 hours of service completion

Customers are responsible for ensuring that children and pets are secured during cleaning activities for their safety and the efficiency of our service.

4. Payment and Billing Terms

Payment terms and conditions:

• Payment is due upon completion of service unless other arrangements have been made
• We accept cash, bank transfers, and major credit cards
• Recurring service customers may set up automatic payment arrangements
• All prices are quoted in Philippine Peso (PHP) and include applicable taxes
• Additional services or time beyond the quoted scope will be billed at standard rates
• Service fees may vary based on property size, condition, and specific requirements

Recurring customers receive preferential scheduling and may qualify for volume discounts. Payment confirmations and receipts are provided for all transactions.

5. Cancellation and Rescheduling Policy

We understand that plans can change. Our cancellation and rescheduling policy:

• 24-hour advance notice required for cancellations or rescheduling
• Cancellations with less than 24 hours notice may incur a cancellation fee
• Recurring service cancellations require 48-hour notice
• We reserve the right to reschedule in case of emergencies or severe weather
• No-shows (when staff arrives and no one is available) will be charged the full service fee
• Emergency cancellations due to illness or urgent situations will be handled case-by-case

We strive to be flexible and understanding while maintaining fair policies for both our customers and our cleaning team.

6. Quality Guarantee and Satisfaction

We stand behind the quality of our work with the following guarantees:

• 100% satisfaction guarantee on all cleaning services
• Free re-cleaning within 24 hours if customer is not satisfied
• All cleaning staff are background-checked and fully insured
• Use of professional-grade equipment and eco-friendly products
• Damage to customer property is covered by our comprehensive insurance
• Regular quality inspections and customer feedback monitoring

If you are not completely satisfied with our service, please contact us immediately at +63 961 799 0461 or [email protected] so we can address your concerns promptly.

7. Limitation of Liability

While we maintain comprehensive insurance and take every precaution, our liability is limited as follows:

• Our total liability for any claim shall not exceed the amount paid for the specific service
• We are not liable for damage to items not properly secured or stored
• Pre-existing damage or wear will be documented but not repaired under our service
• We are not responsible for damage to delicate, antique, or valuable items
• Loss or damage due to flooding, fire, or other acts of nature is excluded
• We reserve the right to refuse service on items we believe may be damaged

All claims must be reported within 24 hours of service completion with supporting documentation and photographs when possible.

8. Privacy and Data Protection

We are committed to protecting your privacy and personal information:

• Personal information is used only for service provision and communication
• Customer information is never shared with third parties without consent
• Payment information is processed securely through encrypted systems
• Property access codes and keys are kept confidential and secure
• We comply with all applicable data protection laws in the Philippines
• Customers may request access to or deletion of their personal data

For detailed information about how we collect, use, and protect your data, please review our Privacy Policy.

9. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• Current customers will be notified via email or phone at least 30 days in advance
• Changes will be posted on our website with the effective date
• Continued use of our services constitutes acceptance of updated Terms
• Major changes that significantly affect service terms will be highlighted
• Customers have the right to cancel services if they disagree with changes

We encourage customers to review these Terms periodically to stay informed about their rights and responsibilities.

10. Contact Information and Legal Jurisdiction

If you have any questions about these Terms of Service, please contact us:

These Terms are governed by the laws of the Republic of the Philippines. Any disputes arising from these Terms or our services will be resolved in the appropriate courts of Cebu, Philippines.

We encourage open communication and will work to resolve any concerns or disputes through direct discussion before pursuing formal legal action.

11. Effective Date and Updates

These Terms of Service are effective as of January 1, 2024, and will remain in effect except with respect to any changes in future provisions, which will be in effect immediately after being posted on this page.

We reserve the right, at our sole discretion, to update or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.