Privacy Policy
Your privacy is important to us. This policy explains how freshhouseclean collects, uses, and protects your personal information.
Last updated: December 2024
Introduction
At freshhouseclean, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.
This policy applies to all users of our website and services, including visitors, customers, and service recipients. By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Information We Collect
Personal Information
We collect information you provide directly to us, such as when you:
- Fill out forms on our website
- Request cleaning services or quotes
- Create an account or profile
- Subscribe to our newsletter
- Contact us via phone, email, or contact forms
- Leave reviews or testimonials
- Participate in surveys or promotions
This information may include your name, email address, phone number, postal address, service preferences, payment information, and any other details you choose to provide.
Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- IP address and location data
- Browser type and version
- Device information and operating system
- Pages visited and time spent on our site
- Referring website or source
- Click patterns and user interactions
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. These include:
- Essential cookies for website functionality
- Analytics cookies to understand user behavior
- Marketing cookies for targeted advertising
- Preference cookies to remember your settings
You can control cookie preferences through your browser settings or our cookie management tool.
How We Use Your Information
Service Provision
- • Provide cleaning services as requested
- • Process payments and transactions
- • Schedule and manage appointments
- • Communicate about services
Communication
- • Respond to inquiries and requests
- • Send service confirmations
- • Provide customer support
- • Share important updates
Marketing
- • Send promotional materials (with consent)
- • Personalize marketing content
- • Conduct market research
- • Improve service offerings
Legal and Security
- • Comply with legal obligations
- • Protect against fraud
- • Ensure website security
- • Resolve disputes
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, email service providers, and analytics companies. These providers are bound by confidentiality agreements.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change.
Consent
We may share your information with your explicit consent or at your direction.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- SSL encryption for data transmission
- Secure server infrastructure
- Regular security audits
- Access controls and authentication
Organizational Measures
- Employee training on data protection
- Confidentiality agreements
- Data minimization practices
- Incident response procedures
Important Notice
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously monitor and improve our security measures.
Your Rights and Choices
You have several rights regarding your personal information. You can exercise these rights at any time by contacting us using the information provided below.
Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of your data in a portable format.
Correction and Updates
You can request that we correct, update, or complete any inaccurate or incomplete personal information.
Deletion
You have the right to request that we delete your personal information, subject to certain legal exceptions and retention requirements.
Marketing Preferences
You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly.
Cookie Controls
You can manage your cookie preferences through your browser settings or our cookie management tool.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Typical Retention Periods
- Customer records: 7 years after service completion
- Marketing data: Until consent is withdrawn
- Website analytics: 26 months maximum
- Support communications: 3 years
Data Disposal
When we no longer need your personal information, we will securely delete or anonymize it. We may retain certain information in anonymized form for research, analytics, and business improvement purposes.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Parental Guidance
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:
Contact Details
Talisay City, Cebu, 6045, Philippines
Quick Links
Policy Updates and Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Post the updated policy on our website
- Provide a summary of key changes when appropriate
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes acceptance of the updated policy.